Terms of service
1. Provider
Bonding Within Owner: Melanie Fercher Herzogstraße 129 80796 Munich Germany
Email: hello@bondingwithin.com
Small business owner in accordance with Section 19 of the German VAT Act (UStG). VAT is not charged and therefore not shown on invoices.
2. Scope
These General Terms and Conditions apply to all orders placed through our online shop at bondingwithin.com between us and consumers as well as business customers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed in nature. A business customer is a natural or legal person, or a partnership with legal capacity, who enters into a legal transaction in the exercise of their commercial or self-employed professional activity.
3. Contracting Party and Formation of Contract
The display of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue.
By clicking the order button, you submit a binding offer to purchase the items contained in your shopping cart. The confirmation of receipt of your order is sent immediately after the order is submitted and does not yet constitute acceptance of the contract.
A contract is only formed when we accept your order by way of an express order confirmation by email, or when we dispatch the goods to you.
We reserve the right to decline individual orders, in particular in cases of obvious pricing errors, delivery obstacles, or suspected misuse.
4. Prices and Shipping Costs
All prices in the shop are final prices. In accordance with Section 19 of the German VAT Act (UStG), no VAT is charged or shown (small business regulation).
Shipping costs may apply in addition to the stated prices and will be displayed separately during the checkout process.
For deliveries outside the European Union, additional costs such as customs duties, taxes, or import fees may apply, which are to be borne by the customer.
5. Payment
The payment methods available in the shop are displayed during the checkout process. The purchase price is due immediately upon conclusion of the contract, unless otherwise stated for the relevant payment method. All payments are processed through the payment service providers available in the shop.
6. Delivery, Shipping, and Transfer of Risk
We deliver to the delivery address provided during the checkout process.
Stated delivery times are non-binding estimates unless an expressly binding delivery date has been confirmed.
For consumers, the risk of accidental loss or deterioration of the goods passes to the consumer only upon handover of the goods to the consumer or an authorised recipient. Any deviation from this rule that places the risk on the consumer is not freely permitted under consumer sales law.
For business customers, the risk passes to the customer upon handover of the goods to the shipping company.
7. Retention of Title
The goods remain our property until payment has been made in full.
8. Right of Withdrawal for Consumers
Consumers are generally entitled to a statutory right of withdrawal in respect of distance contracts. The details are set out in the withdrawal information below. The relevant information obligations arise from Article 246a of the Introductory Act to the German Civil Code (EGBGB); the withdrawal period is generally 14 days.
Please note: For digital products, the statutory right of withdrawal expires once the download or access to the content has begun (Section 356(5) of the German Civil Code, BGB).
9. Voluntary Return Guidelines / Return Shipments
Where a statutory right of withdrawal exists, the following organisational rules apply in addition to the statutory provisions:
Returns must be notified in advance by email to hello@bondingwithin.com.
The customer is responsible for independently arranging the return shipment, packaging the item appropriately, and sending it to the return address provided by us.
We do not provide return labels.
The direct costs of return shipping are to be borne by the customer. This arrangement is permissible provided the customer has been informed in advance.
We recommend using a tracked and insured shipping service, as the customer bears responsibility for ensuring the item is returned safely.
Where possible, items should be returned in their original packaging. The absence of original packaging does not automatically exclude the statutory right of withdrawal; however, if the condition of the goods has deteriorated as a result of handling beyond what is necessary to assess the nature, characteristics, and functioning of the item, the customer may be required to compensate for the diminution in value.
10. Statutory Rights in Respect of Defects (Warranty)
Statutory defect liability law applies.
In relation to consumers, statutory warranty rights apply in full. These rights cannot be effectively excluded in general terms and conditions.
In relation to business customers, the limitation period for claims arising from defects in newly manufactured goods is one year from delivery, to the extent permitted by law and provided no mandatory statutory provisions apply to the contrary. Claims for damages, as well as claims arising from intentional or grossly negligent breach of duty or from injury to life, body, or health, are excluded from this limitation.
11. Liability
We are liable without limitation:
- in cases of intent or gross negligence;
- for injury to life, body, or health;
- under the German Product Liability Act (Produkthaftungsgesetz);
- to the extent that a guarantee has been assumed.
In cases of slight negligence involving the breach of a material contractual obligation, our liability is limited to the foreseeable damage typical for this type of contract. Material contractual obligations are those whose fulfilment is essential to the proper performance of the contract and on which the customer may reasonably rely.
Any further liability is excluded to the extent permitted by law.
12. Product Representations
We endeavour to represent our products as accurately as possible. Colour deviations or minor differences in material, texture, or finish may occur due to screen display settings, lighting conditions, or production tolerances, and do not constitute a defect provided the deviation is reasonable for the customer.
13. Intellectual Property Rights in Content
All content published on this website — in particular texts, images, graphics, logos, designs, and product descriptions — is protected by copyright or other intellectual property rights. Use of such content is only permitted to the extent allowed by law or with our prior written consent.
14. Prohibited Use of the Website
Misuse of our website is prohibited. This includes, in particular, automated access, scraping, spam, manipulation, malware, unauthorised interference, or any other unlawful activity.
15. Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless we expressly declare otherwise.
This notice is required by law for businesses operating a website.
16. Applicable Law
The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a consumer habitually resident in another country, the mandatory consumer protection provisions of that country remain unaffected.
17. Jurisdiction
If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is our registered place of business.
For consumers, the statutory rules on jurisdiction apply.
18. Severability
Should any provision of these General Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected.
As of: March 2026